We create money-making efficiencies for
direct marketing fulfillment operations.
Founded in 1997, Profit
Margins, Inc. has saved clients over $40,767,180 by uncovering money
that could be saved and by implementing tried and true profit-making
programs. As a direct marketing and fulfillment operational consulting
company, Profit Margins works with your team to:
- Discuss and identify results that are important
- Evaluate where you are today
- Verify our observations
- Recommend proven solutions to improve your
- Get Marginized®! Implement
and streamline with your Team
- Monitor results
The Marginator® uses her distinctive hands-on
approach to work one-on-one with each department that will be affected
by the process.
Who have we helped?
- Direct response marketing companies who
outsource order processing, customer service and fulfillment
- Order Processing and Fulfillment companies
- Customer Service departments and outsourced
- Companies who do their own in-house
processing, customer service and fulfillment
Would you like to know what our clients say?
Click on each service for a powerful testimonial.
Margins 'Save the Order' work for MBM has saved us well over $100,000
in the first six months..." - we save your unprocessable
orders in our Save
the Order program
Margins...reversed 67% of our chargebacks this year!" -
Don’t just accept chargebacks - our Chargeback
Reversal service routinely reverses at least 50+%
- "By using
Profit Margins to regularly test our entire customer experience we
continually get meaningful feedback and helpful suggestions..."
With our Test
Order service you can see your business through customer’s
- We have "...more
satisfied customers, shorter calls, fatter bottom line. Simple. And
very affordable. We've used Profit Margins to help us improve our
customer service since 2003 and we suggest you do, too."
Service Monitoring – we listen to them & tell you
- "Since we had
started out as a small company, our processes were manual. That worked
fine when we were small, but Marge showed us what our lack of
automation was REALLY costing us..." Processor
evaluations – we're operational efficiency experts
- Cost and profit evaluations
- Invoice audit and cost per order analysis
- Shipping cost evaluations and savings
- Packaging costs evaluations and savings
- Phone cost evaluations
- Vendor Negotiations – we’ll get
you the best deal when you outsource order processing, fulfillment
and/or customer service
Background and Experience
Profit Margins has a Team with the following
Let’s explore how we can save you money, keep the profits on your
bottom line and enhance the customer service you deliver!
- Vice President of Operations with 20 years’
experience running in-house data entry and 24/7 call center for a
$100,000,000 direct mail company.
- Call Center Director with 25 years’ customer
service experience specializing in training, role playing, script
writing and monitoring.
- CPA with 18 years’ auditing and accounting
- Save the Order Team has worked 514,000
orders & saved $6,808,406 worth of orders (2001 to present)
- Declined Order Recovery Team has worked over
1,800,000 rejected orders and reactivated $15,907,512 worth of orders (2005 to present)
- Credit Card Dispute Team has worked over
379,648 chargebacks and reversed $13,385,099! (2001 to present)
- Undeliverable & Delivery Exception Shipments 36,734 reviewed $619,894 reshipped (2014 to present)
- Fraud prevention over the limit orders reviewed 49,526 with $4,046,269 verified and released for shipment (2017 to present)
bottom line is that we help YOUR bottom line.